1. Introduction and Acceptance

Welcome to Propello. These Terms and Conditions (“Terms”) constitute a legally binding
agreement between you and Propello Innovations Private Limited (“Company,” “we,” “us”),
governing your access to our website propello.in, products, and services.

By accessing our Website, purchasing products, or using services, you agree to these Terms. If you do not
agree, discontinue use immediately.

2. Company Information

3. Products and Services

3.1 Product Categories

• Kitchen Chimneys: Designer and functional kitchen chimneys
• Water Purifiers: Advanced water purification systems
• Hobs: Built-in gas hobs and cooktops
• Spare Parts: Genuine replacement parts and accessories

3.2 Services Offered

• Installation Services
• Preventive Maintenance
• Repair Services
• Annual Maintenance Contracts (AMC)
• Warranty Services

3.3 Service Areas

West Bengal, Jharkhand, Odisha, and neighboring states (subject to availability).

4. Sales Terms

Products are sold exclusively through authorized retail outlets. The Website is
informational only – no direct online sales. Prices displayed are indicative; final pricing confirmed at
point of purchase.

5. Warranty Policy

5.1 Warranty Exclusions

• Damage from misuse, negligence, accidents, or improper handling
• Unauthorized repairs or modifications
• Normal wear and tear of consumables (filters, cartridges)
• Power surges or voltage fluctuations damage
• Tampered/removed serial numbers
• Natural disasters, fire, water damage
• Unauthorized installation

6. Intellectual Property

All Website content, logos, trademarks, and materials are property of Propello Innovations Private Limited,
protected by intellectual property laws. The “Propello” trademark is registered – unauthorized use is
prohibited.

7. Limitation of Liability

To the maximum extent permitted by law, Propello shall not be liable for indirect, incidental, special,
consequential, or punitive damages. Total liability shall not exceed the amount paid for the specific
product/service giving rise to the claim.

8. Indemnification

You agree to indemnify and hold harmless Propello from claims arising from your use of the Website/services,
violation of these Terms, or violation of any third-party rights or applicable laws.

9. Modifications

We may modify these Terms at any time. Changes are effective upon posting. Continued use constitutes
acceptance of updated Terms.

10. Governing Law & Jurisdiction

These Terms are governed by Indian law. Disputes shall be subject to exclusive jurisdiction of courts in
Kolkata, West Bengal, India.

11. Dispute Resolution

Parties agree to first attempt resolution through good-faith negotiations within 30 days before pursuing
legal remedies.

12. Severability & Waiver

Invalid provisions shall be modified or severed; remaining provisions continue in force. Failure to enforce
any provision does not constitute waiver.

13. Force Majeure

Propello is not liable for delays due to circumstances beyond reasonable control including natural disasters,
war, pandemic, strikes, or shortages.

14. Contact Information