1. Introduction

Welcome to Propello (“we,” “our,” “us,” or the “Company”). Propello Innovations Private Limited is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website propello.in (the “Website”), use our services, or interact with us through any medium.

By accessing or using our Website and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Website or use our services.

2. Company Information

3. Information We Collect

We collect personal information that you voluntarily provide to us when you interact with our Website, make inquiries, request services, or communicate with us. The types of personal information we collect include:

3.1 Personal Data

3.2 Collection Methods

We collect your information through the following methods:

• Website Forms: Contact forms, inquiry forms, service request forms, and registration forms
• Cookies and Tracking Technologies: Automated data collection through cookies, pixels, and similar technologies
• Product Purchases: Information provided during the purchase process at authorized retail outlets
• Service Requests: Information provided when requesting installation, maintenance, or after-sales services
• Customer Support: Information shared during phone calls, emails, or chat interactions

4. How We Use Your Information

We use the collected personal information for the following purposes:

4.1 Order Fulfillment

• Processing and coordinating product deliveries
• Scheduling product installations
• Providing order status updates
• Generating invoices and maintaining transaction records

4.2 After-Sales Services

• Scheduling preventive maintenance and repairs
• Managing Annual Maintenance Contracts (AMCs)
• Processing warranty claims
• Providing technical support and troubleshooting
• Spare parts delivery and installation

4.3 Marketing and Communications

• Sending promotional offers, discounts, and new product announcements
• Providing personalized recommendations based on your interests
• Conducting customer satisfaction surveys
• Sending RCS (Rich Communication Services) messages for promotions (with your consent)

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and collect analytical data. The following third-party services are used on our Website:

You can manage your cookie preferences through your browser settings. Note that disabling cookies may affect the functionality of certain features on our Website.

6. Third-Party Sharing

We may share your personal information with third parties under the following circumstances:

6.1 Advertising Partners

We share data with third-party advertising platforms (such as Meta/Facebook and Google) to run targeted advertising campaigns. This data is used in aggregate or anonymized form to optimize ad delivery and measure campaign effectiveness.

6.2 Service Providers

We may share your information with trusted service providers who assist us in:

• Payment processing (Razorpay)
• RCS messaging services (MSG91)
• Customer relationship management
• Technical support and maintenance

6.3 Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or when we believe disclosure is necessary to:

• Comply with applicable laws and regulations
• Protect our rights, property, or safety
• Prevent fraud or illegal activities
• Enforce our terms and conditions

7. Payment Information

All online payment transactions are processed through Razorpay, a PCI-DSS compliant payment gateway. We do not store, collect, or have access to your complete credit/debit card details, banking credentials, or UPI information. Payment data is processed securely by Razorpay in accordance with their privacy policy and industry security standards.

8. Data Storage and Security

8.1 Data Storage Location

All personal data collected is stored on secure servers located in India, in compliance with the Information Technology Act, 2000 and applicable Indian data protection regulations.

8.2 Security Measures

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction, including:

• SSL/TLS encryption for data transmission
• Secure access controls and authentication
• Regular security assessments and updates
• Employee training on data protection practices

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Your data may be retained indefinitely for purposes including:

• Providing ongoing after-sales services and support
• Maintaining warranty and service records
• Compliance with legal and regulatory requirements
• Resolving disputes and enforcing agreements

You may request deletion of your personal data by contacting us at the details provided below, subject to our legal and regulatory obligations.

10. Your Rights

Under applicable Indian laws, you have the following rights regarding your personal information:

• Right to Access: Request information about the personal data we hold about you
• Right to Correction: Request correction of inaccurate or incomplete personal data
• Right to Withdrawal: Withdraw consent for marketing communications at any time
• Right to Deletion: Request deletion of your personal data, subject to legal obligations
• Right to Grievance Redressal: Lodge complaints regarding data processing practices

To exercise any of these rights, please contact us using the information provided in Section 13.

11. Children’s Privacy

Our Website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

12. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated Privacy Policy on this page with a revised “Last Updated” date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

For significant changes that materially affect your rights, we will make reasonable efforts to notify you through email or a prominent notice on our Website.

13. Contact Us

14. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of India. Any disputes arising from or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in Kolkata, West Bengal, India.